Casework

Need support and advocacy from QFKC?

Call our office on 07 3256 6166 from Monday to Friday, 9 am – 5 pm. Our team will connect you with an On-Call Case Officer to discuss your matter further.

Our Case Work team provides dedicated support to foster and kinship carers right across Queensland. We stand alongside carers to offer advocacy, guidance, and reassurance – ensuring their voices are heard and that they are treated fairly and with respect.

Carers often reach out to us for support during processes such as Standards of Care Review (SOCR) or a Harm Report. We can also assist if you are experiencing challenges with family contact decisions, or if you’re struggling with a lack of communication or response from your Child Safety Officer (CSO) or Team Leader.

With a deep understanding of the child protection system, our team helps carers navigate its complexities and challenges, so they feel supported every step of the way.

Legal HUB Program

Our HUB Community Legal Service provides free legal advice with specialised knowledge in Child Protection through the Case Work Program. With your consent, we can arrange a confidential consultation where you’ll receive trusted guidance tailored to your circumstances.

Carers can access support through HUB for any Reviewable Decisions – for example, decisions about family contact or the removal of a child from a placement – and will be supported throughout the QCAT or Children’s Court processes. IN some situations, legal representation may be available; however, this is considered on a case-by-case basis.