Navigating Child Safety's Complaints Management System

This webinar is a must for Foster and Kinship Care staff and carers – QFKC will work through the new Child Safety Complaints Management process and participants will leave the webinar with the following learnings:

  • Early resolution processes, language used to initiate outcomes in a timely manner

  • When and how to lodge a complaint

  • Where and how complaints are managed and what to do when you do not agree with a complaint outcome. QFKC will use practical real life examples to support understanding in navigating the complaint process